Computer Support Analyst

Computer Support Analyst

Job Description

  • Install, configure and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer facing services.
  • Provide first and second level help desk/ desktop support for all IT related technical problems and services.
  • Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies.
  • Maintain departmental records in a timely and accurate manner for all IT assets in accordance with MTA policies and procedures.
  • Timely and accurate completion of all Call Center data in accordance with IT requirements.
  • Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.
  • Participate in the evaluation of new products and technologies.
  • Evaluate user requests and requirements and recommend effective technological solutions.
  • Guide less senior technicians and staff in the performance of their tasks.
  • Assist with supporting, maintaining and administering corporate email system and environment.
  • Design and engineer solutions and standards to be applied within the section.
  • Perform and coordinate electronic data discoveries, maintaining confidentiality and meeting required deliverable time frames.
  • Plan, design and engineer solutions and projects to be implemented within the section.
  • Contribute to the planning and coordination of tasks associated with technology related projects.
  • Lead the planning and coordination of tasks and activities in support of IT related projects and initiatives.
  • Assume complete ownership of the desktop elements of a project or the implementation of a large-scale system.

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area: Others

Role Category: Others

Employment Type: Full time