Customer Care Representative

Customer Care Representative

Job Description

  • Proactively welcome new students and take them through an exceptional onboarding experience.
  • Passionately deliver prompt and professional response to students and franchise network personnel via phone, email, text chat, live chat and other appropriate communication means.
  • Troubleshoot, evaluate, resolve, and triage calls and support issues per company guidelines.
  • Support all student access to applicable platforms including; OTA’s front-end analysis and trading application.
  • Online Student Communities and online student classes with support activity including resetting of passwords; software setup and internet connectivity.
  • Support online classroom components including; Event management, recordings, instructor support.
  • Provide feedback regarding the quality of online instructor delivery.
  • Input data into customer support tracking systems relative to online education and student support.
  • Support reporting requests for management, as needed.
  • Support management in the delivery of franchise network training via online classroom as it pertains to online education operations topics.
  • Support and attend network-wide events such as International Conference and regional events.
  • Deliver training to online instructors both staff and guest instructors, as needed.

Experience, Education and Qualifications:

  • Work-related experience required in the areas of customer service, database administration, operational processes.
  • Strong preference for experience within the financial services industry.
  • Windows PC, Mac (helpful), Multiple Browsers, Internet Navigation, Microsoft Office products, Entry level knowledge in computer hardware and software technology.
  • Excellent oral and written communication skills required.
  • Ability to be concise without being offensive
  • Ability to offer support without being verbose

Company Profile:

Salary: Not disclosed

Industry: Textiles / Garments / Fashion / Accessories

Functional Area: Others

Role Category: Others

Employment Type: Full time