Customer Sales and Service Agents

Customer Sales and Service Agents

Job Description

  • Handle inbound calls while offering the highest level of customer service, and providing information regarding flights, fares, destinations, special offers and other travel products.
  • Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings.
  • Provide timely resolutions to customer inquiries, including concerns and/or issues to ensure customer satisfaction.

Qualifications and Requirements:

  • Be available to attend and successfully pass a ten (10) week full-time paid training program.
  • Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidays in a 24/7 operation.
  • Ability to find creative solutions to complex customer situations.
  • Ability to work independently with a minimum of supervision.
  • Effectively manage multiple tasks concurrently.
  • Customer service experience within a Call Centre environment.
  • Previous travel industry experience;
  • Working knowledge of computer applications and internet.
  • High school diploma or equivalence.
  • Eligible to work in Canada.
  • Willing to adhere to Air Canada’s grooming standards.

Company Profile:

Salary: Not disclosed

Industry: Retail / whole sales

Functional Area: Sales / Customer service and support

Role Category: Others

Employment Type: Full time