Customer Service Analyst

Customer Service Analyst

Job Description

  • Respond to routine inquiries from customers regarding requests, product availability, product experience, and policy requirements.
  • Resolves problems and complaints according to established guidelines.
  • This position will interact and report any issues, concerns or escalations to Leadership.
  • Facilitate fulfillment of order requests, maintain inventories along with other tasks associated with the service desk.
  • Periodically being able to travel to support events across Canada and the US.
  • Provide front-line customer service via email, over telephone, and at times in-person, ensuring prompt and efficient service for the customers.
  • Ability to work with sensitive client issues and provide high quality support, HBI, MBI, LBI.
  • Ensures compliance to all applicable policies and procedures.
  • Manage high volumes of projects and data in varying stages of progression with accuracy.
  • Ensure all SLAs are met and requests are addressed appropriately.
  • Monitor and respond to emails and telephone calls from customers related to the service desk within required service level agreement (SLA).

Skills and Experience:

  • Ability to work effectively cross–organizationally and cross-culturally
  • Ability to work independently and within tight deadlines
  • Highly analytical with good attention to detail
  • Strong Communication Skills – spoken and written
  • Ability to learn quickly and apply knowledge
  • Minimum 1-year related customer service or order processing work experience.
  • Minimum 1-year related event management and logistic work experience.

Company Profile:

Salary: Not disclosed

Industry: Advertising / PR / MR / Event Management

Functional Area: Sales / Customer service and support

Role Category: Others

Employment Type: Full time