Customer Support Lead

Customer Support Lead

Job Description

  • Provide aid and help to CS team participants daily.
  • Balance branch workload, monitor productiveness and quality.
  • Conduct and schedule education for CS group individuals.
  • Create and keep numerous procedural documents.
  • Evaluate, gift and force answers based totally on purchaser feedback.
  • Troubleshoot and problem clear up.
  • Handle and effectively resolve purchaser and consumer escalations.
  • Perform high-quality exams and provide optimistic comments to group member(s).

Requirements:

  • Develop understanding and information of numerous CS functions.
  • Develop some understanding and know-how of services and products.
  • Sit with and shadow CS team individuals.
  • Learn and apprehend the order fulfillment manner start-to-finish.


Company Profile:

Salary: Not disclosed

Industry: Manufacturing

Functional Area: Others

Role Category: Others

Employment Type: Full time

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