Hiring a Customer Care Representative

Hiring a Customer Care Representative

Job Description

  • Participate and attend department meetings.
  • Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
  • Coordinate with the Construction Department staff and trade parterns in the completion of walk-through repairs within five (5) days.
  • Schedule and supervise trade partner repairs in homes after delivery to homeowner.
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
  • Work with Customer Service Manager on special projects as needed.
  • Participate and attend department meetings
  • Keep accurate service request logs and documentation of all work performed.
  • Perform all other duties as assigned.

EDUCATION AND ADDITIONAL REQUIREMENTS:

  • Two  years residential customer care or construction field preferred.
  • High school diploma or GED preferred, but will accept equivalent work experience.
  • Valid driver’s license
  • Excellent communication skills, verbal and written.
  • Basic skills in Microsoft Office
  • Strong organizational and interpersonal skills
  • Maintain regular attendance and punctuality relative to daily work schedule is required
  • Works well under pressure, capable of handling multiple tasks with simultaneous deadlines.

Company Profile:

Salary: Not disclosed

Industry: Internet / Commerce

Functional Area: Others

Role Category: Others

Employment Type: Full time

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