Renewal Specialist

Renewal Specialist

Job Description

  • Assist external customers with invoice specific questions.
  • Collaborate with Senior Account Executives throughout our company 120-150 days prior to customer contract expiration dates to obtain list of renewals to be responsible for.
  • Reach out to assigned customers to facilitate the renewal of their contract 30 days in advance of the expiration date.
  • Communicate renewal progress with Senior Account Executive's throughout the process and update Salesforce with customer notes in a timely manner.
  • Update information within contract agreements as needed and generate new documents.
  • Complete purchase order requirements where applicable as well as day-to-day invoice preparation on accounts that have been successfully renewed.

Desired Skills & Experience:

  • 2-4 years experience in billing, sales support or invoicing preferred
  • Customer service background
  • Excellent active listening, communication, organization, and follow through skills
  • Proven time management ability with strong desire to achieve results

Company Profile:

Salary: Not disclosed

Industry: Economics and Planning / Conservation

Functional Area: Accounting / Tally

Role Category: Others

Employment Type: Full time