CSR Team Leader

Job Description

  • At least three years in an authority position, solely in a client administration related occupation. Resumes must show proof of this.
  • Incredible oral and composed relational abilities. Must be a powerful communicator.
  • Extraordinary scrupulousness.
  • Incredible arranging, report and hierarchical aptitudes.
Duties

  • Observing both on the web and in-store CSR associations to guarantee the quality and significance of data gave.
  • Guaranteeing that a client neighborly environment is kept up consistently.
  • Creating and executing frameworks for improved consumer loyalty and administration. Guaranteeing that organization strategies on client administration are clung to consistently.
  • Assessing nature of telephone, on the web and in person cooperations between client administration delegates and clients.
  • Settling client protests by means of telephone, email, or web-based social networking.
  • Instructing and directing colleagues in keeping up the dimension of client administration that is in-accordance with the organization's vision.
  • Leading overviews to measure client supposition and impression of administration quality.
  • Offering help to in office clients. Giving citations to clients both coming up and on the web.
  • Giving every day authority to CSR Team to meet, yet to likewise surpass client desires.
  • Encouraging week by week preparing to client administration delegates and masters.

Company Profile:

Salary: Not disclosed

Industry: Adminstrative / Secretarial

Functional Area: Sales / Customer service and support

Role Category: Team Leader

Employment Type: Full time

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