Director of Operations

Director of Operations

Job Description

  • To guarantee that all calls are conveyed to the customer per the SLA as far as creation and quality for all call focus accounts
  • To decide call focus operational techniques by leading needs evaluations, execution audits, scope quantification and cost/advantage examination
  • To instill in colleagues the need to improve their effectiveness (aptitudes, amount, quality) at work and to always attempt to build the profitability of people and groups
  • To guarantee that the Process Goals are met as to customer SLAs and inside set up generation/quality measures
  • To encourage a suitable and firm TEAM workplace
  • To guarantee age and investigation of day by day, week after week, month to month, quarterly, yearly customer and inside tasks reports
  • In charge of guaranteeing usage and achievement of hands on preparing of new operators
  • Give important input to the preparation division to consistently improve the preparation program
  • To help preparing group in building up new preparing/re-preparing programs for new and existing procedures
  • In charge of guaranteeing execution of value criticism according to built up quality procedure
  • To oversee creation wanting to accomplish generation objectives dependent on appointed asset quality and foundation
  • To unmistakably convey work desires by training, guiding, coordinating, assessing crafted by sub-ordinates to expand their work yield and work quality
  • To survey singular representative execution on a month to month premise
  • To audit singular representative execution with floor Supervisors and Managers on a day by day/week after week/month to month premise

Company Profile:

Salary: Not disclosed

Industry: Accounting / Finance

Functional Area: Human resources

Role Category:

Employment Type: Full time