Hiring for a Guest Service Agent

Hiring for a Guest Service Agent

Job Description

  • You are in charge of guaranteeing we give the largest amount of visitor administration and that our principles are met and kept up consistently. With a mix of an energy for the activity and the correct correspondence with different divisions, you have the capacity and strengthening to make the visitor's experience more than essential. 
  • A Guest Service Agent must have a constructive and expert peppy identity with a longing to convey remarkable client administration to our visitors.
  • Connect every visitor as a special individual and listen mindfully to their solicitations.
  • Perform precise registration and registration of visitors day by day.
  • Pick up the phone in an opportune and expert way.
  • Reserve a spot via telephone and face to face.
  • Run every day reports to check bookings for exactness and distinguish any exceptional solicitations.
  • In charge of a money glide all through your day of work and guaranteeing it adjusts accurately toward the finish of move.
  • Tune in to visitor's objections or concerns and resolve their issue in an auspicious way.
  • Envision and address visitor's administration needs.
  • Advance a sheltered workplace.
  • Learn and stick to all fire and crisis techniques, including strategies for treatment of the flame board, guaranteeing visitor wellbeing and take an interest in a departure if fundamental.
  • Practice safe working propensities, including twisting and lifting fittingly to maintain a strategic distance from damage, detailing perils, proper utilization of cleaning synthetic substances and attempting to limit stumbling risks.
  • Plays out any extra errands which are doled out by the executives.
  • Keep work zone perfect and clean.

  • School or University degree favored in Hospitality/Customer Service
  • Least of 1 year experience working in an upscale situation giving support of a perceiving customer base.
  • Propelled Computer aptitudes and PMS learning
  • Conversant in English with smooth explanation
  • Capacity to coexist well with others and exhibit great social abilities
  • Ability to work an adaptable calendar
  • Great correspondence, visitor administration and time the executives aptitudes - Able to sort out, prepare and oversee outstanding task at hand
  • Information of nearby laws, Fire, Health and Safety and Emergency strategies, driving and street security guidelines and arrangements with respect to utilization of mobile phones, organization gave vehicles and so forth.

Company Profile:

Salary: Not disclosed

Industry: Travel and Tourism

Functional Area: Hospitality / Hotel Management

Role Category: Guest Service Associate

Employment Type: Full time