IT Service Desk Technician

IT Service Desk Technician

Job Description


  • The IT Service Desk Technician is in charge of reacting to demands for help with the association's PC frameworks, applications and system; recognizing, dissecting, investigating and settling issues with the point of disposing of repeats and diminishing calls to the administration work area.
  • Bolster clients with PC equipment and programming issues.
  • Oversee specialized help issues by means of telephone and email.
  • Oversee ticket lines until goals.
  • Course calls and raise issues to other IT colleagues, divisions or seller when important.
  • Popular jobs in Aruba .
  • Fabricate and design PCs and peripherals, including making/stacking pictures.
  • Perform PC updates and equipment support.
  • Guarantee that demands for help are legitimately logged, appointed and reacted to in an auspicious way and as indicated by concurred SLAs and methods.
  • Help with exceptional IT anticipates and different duties as alloted.
Capabilities:

  • Four year college education or identical work involvement.
  • No less than 3 years of pertinent experience.
  • Experience taking care of 20+ inbound calls every day.
  • Involvement with Microsoft Windows 10 out of a professional workplace.
  • Involvement with O365, Microsoft Operating Systems and Applications, work areas, AIOs and workstations.
  • Must be a cooperative person with an extraordinary client administration frame of mind.
  • Must have solid critical thinking abilities.
  • Must have great relational abilities; both composed and verbal.

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area: IT / Computer Science

Role Category: IT help desk Engineer

Employment Type: Full time

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