Product Support Specialist

Product Support Specialist

Job Description

Product Support Specialists are the front line of our customer experience, which brings its own challenges. You may work to resolve issues that are closely related but require a resolution tailored to your customer’s needs, learning style, and implementation model. You will provide technical assistance for Edgenuity’s suite of K-12 products within multiple Learning Management Systems (LMS) and Student Information Systems (SIS), along with general support for end users. You will work closely with various departments to ensure we are meeting customer needs in a timely manner.

The Product Support Specialist is highly focused with a positive, compassionate attitude, and an open mindset to all different types of students and educators.

Qualifications
  • Technical understanding of Windows, Mac, and Chrome OS
  • Comfortable supporting various device types such as laptops, desktops, and tablets
  • 2+ years of customer experience, preferably in a call center environment
  • High aptitude for quickly learning new product lines and workflows
  • Adapts easily to change and possesses great critical-thinking skills
  • Excellent soft skills
  • Professional, empathetic style of both verbal and written communication
  • Willingness and ability to work flexible hours
  • High school diploma or equivalent
  • Working knowledge of educational technology products, LMS, and SIS
  • Practical educational experience is a plus

Company Profile:

Salary:

Industry: Education / Teaching / Training

Functional Area:

Role Category: Others

Employment Type: Full time

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