Service Desk Junior Agent

Service Desk Junior Agent

Job Description

  • Gives first dimension backing to episodes for Roche applications identified with the Google Suite, Microsoft Office, SAP, Document Management devices (for example touchpoint, Sharepoint, Coremap), Conferencing apparatuses (for example Webex), MAC Applications, and others.
  • Give help to SW asks for and pursues the suitable procedure per information article.
  • Raises episodes/administration tickets that can not be settled at first dimension to level 2 topic specialists for every information article's alloted administration proprietor.
  • Educates end clients on the most proficient method to best utilize Roche apparatuses and benefits as a major aspect of continuous help amid end client communications.
  • Mindful to assemble specialized skill, and stay up with the latest to help end clients in the most ideal answers for convenient issue goals.
  • Drive in general consumer loyalty through individual and departmental KPIs and procedure arrangement.
  • Follow up on criticism from quality surveys to affect direct help goals all the more successfully.
  • Gives first dimension backing to occurrences related with Roche business applications.
  • Dispatch tickets - screen unassigned tickets originating from any channel and allocate them rapidly to the correct master
  • Gain development and track ground of ticket lifecycle, including long haul tickets.
  • Raise unsuitable circumstances that put the constitution of the tasks under hazard.
  • Service Desk Junior Agent jobs in Canada.

Company Profile:

Salary: Not disclosed

Industry: BPO / ITES

Functional Area: KPO / BPO / Call centre

Role Category: Others

Employment Type: Full time