- The Service Desk is the focal vault where issues that emerge from SAP are accounted for, triaged and oversaw, in one ace ticketing framework.
- Administration Desk operators bolster the specialists all through the lifecycle of the ticket.
- A portion of the exercises performed by the Service Desk incorporates;
- Making tickets in SCCD,
- Clinging to the SLA Response time targets
- Understanding the administration types and ticket seriousness'
- Composing correspondences for different customers
- Inspecting and running day by day reports from SCCD
- Backing of professional cleanliness and care group email boxes for different customers.
- Find latest jobs in Halifax.
Key Skill Set
- Capacity to settle on educated choices in a convenient way
- A bent for working with individuals
- Capacity to organize, great relational abilities
- Great time the executives abilities
- Capacity to perceive and secure touchy data
- Work with honesty
- Middle of the road MS Excel, MS Word
- Ticketing framework experience would be an advantage.
Salary: Not disclosed
Industry: Banking / Financial services / Broking
Functional Area: IT / Computer Science
Employment Type: Full time