Team Leader- Call Center

Team Leader- Call Center

Job Description

  • As a Team Leader, you will be in charge of overseeing, instructing and building up a group of Retention Specialists taking care of inbound calls.
  • Give supervision, instructing, on-going preparing to all Retention Specialists on your program.
  • Guarantee that all operator needs are met so they can go well beyond client desires to guarantee customer fulfillment.
  • Facilitate deals battles and motivating force programs so as to build deals execution, client administration and profitability.
  • Give a proactive methodology by stepping up and resolve issues.
  • Work with QA group and use quality checking and some other supporting information to help with training and input.
  • Suitably address execution and relational issues, for example, participation, clashes in the working environment and counsels with authority and HR for direction
  • Take part in or lead inward/customer alignment sessions.
  • Direct month to month and yearly execution surveys.
  • In charge of overseeing and creating day by day, week by week, month to month and yearly insights and KPI's.
YOU ALSO HAVE:

  • Your secondary school confirmation.
  • Past experience as a Team Leader in a contact focus
  • Solid correspondence and client administration aptitudes
  • Powerful and exact basic leadership abilities
  • Solid association and arranging aptitudes .
  • Capacity to react to unfavorable circumstances, for example framework issues, incensed clients, high call traffic .

Company Profile:

Salary: Not disclosed

Industry: IT / Telecom

Functional Area: IT / Telecom

Role Category: Team Leader

Employment Type: Full time

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