Technical Support Advocates

Technical Support Advocates

Job Description

  • Empowered to determine first gathering gadget bolster situations with the end-client utilizing Operating Systems and its distinctive forms by language with a consumer loyalty mindset and bolster them by utilizing the accessible assets.
  • The Advocate is enabled to determine both straightforward and complex specialized issues just as help guarantee request and substitutions all through requests completion.
  • Enabled to draw in and team up continuous with assigned specialized Specialist assets on issues that fall outside their range of abilities.
  • Constant Self-improvement towards upgrading specialized and client administration aptitudes through continuous mentorship and instructing.
  • Ready to rapidly recognize bolster patterns and react to preparation needs by furnishing end-client with devices and learning to address current concerns and relieve future dangers by means of telephone call, talk and remote association.
  • Decide the issue through examining questions, assessing and breaking down the manifestations depicted by the client.
Necessities:

  • Secondary school certificate or proportionate.
  • 6+ long periods of client administration or specialized help involvement in BPO industry.
  • Propelled English dimension.
  • PC Proficiency.

Company Profile:

Salary: Not disclosed

Industry: Recruitement staffing / RPO

Functional Area:

Role Category:

Employment Type: Full time

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