Telecom Support Services Representative

Telecom Support Services Representative

Job Description

  • Answer client calls and react to client demands while keeping up consumer loyalty and KPIs.
  • Prescribe call stream changes, organize changes, and best practices to clients, accomplices, and IT experts.
  • Offer inventive answers for purpose complex client demands.
  • Hold fast to calendars, rules, and necessities as per the Company's set approaches and methodology.

  • Learning of media communications and system design, establishment, and backing/support strategies and procedures.
  • Involvement with remote help devices and strategies.
  • Experience giving remote well ordered guidelines and disclosing complex ideas to non-specialized clients just as involvement with remote client preparing.
  • Must have magnificent client administration hard working attitude, unrivaled introduction and basic reasoning aptitudes, solid authority characteristics and individual activity.
  • Must have fantastic composed, verbal, and relational abilities incorporating capacity to cooperate with all dimensions of the board, staff and general society. 
  • Capacity to discover imaginative goals to detailed issues utilizing increased listening aptitudes and innovative investigation.
  • Great hierarchical inclination with scrupulousness and exactness.
  • Capacity to reliably meet and surpass key execution pointers
  • Find latest jobs in Tempe.
**Work Experience Requirements**

  • Least 2 years past experience giving Customer Support to clients of different sizes.
  • Four year college education or equal work understanding
  • Communication foundation liked
  • Essential information of conventions including VOIP, TCP/IP, SNMP, FTP/SFTP, HTTP is useful
  • VoIP/SIP, UDP/TCP, LAN/WAN, VLAN: 1 year (liked)
  • Microsoft Office: 1 year (liked)
  • Communication: 1 year (liked)
  • Client Service: 1 year (liked)

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area: IT / Telecom

Role Category: Client Account management

Employment Type: Full time