Urgent Opening for Service Desk Associate

Urgent Opening for Service Desk Associate

Job Description

  • Help out on or potentially perform Desktop Support kind of work when required .
  • Oversee/perform organization sort of work, for example, however not restricted to account creation, adjustment and cancellation; get to provisioning; security the executives.
  • Expel access for applications/devices that are overseen by the Service Desk.
  • Arrange with Support Groups (by means of Service Now) on evacuation of access that are not overseen by the Service Desk.
  • Refresh or expel obsolete KB articles.
  • Lead preparing for the Service Desk groups on doled out points or procedures.
  • Convey new data or investigating ventures with whatever remains of the Service Desk (after approval).
  • Star effectively distinguish process or investigating holes, convey holes to the concerned people or gatherings and give proposal on the best way to address holes.
  • Tasks or other IT-related exercises/activities as asked for by the IT Service Delivery Manager, Project Managers or Application/Process Owners.
REQUIRED KNOWLEDGE:

  • Proficient with the highlights of and experienced with supporting Office 365 including Administration.
  • Experienced in the help of PC Hardware and Software, Infrastructure (Networking and Server) issues.
  • Proficient with ITIL Concept.
  • Experienced in the utilization of ITSM Tools such Service Now, HP Service Manager, LAN Desk.
  • Client Service Skills.
REQUIRED EXPERIENCE:

  • Four year college education holder in IT and Engineering.
  • 1-3 years of Service Desk work understanding, ideally in a Shared Services association or an IT Outsourcing Company that bolsters a worldwide client base.

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area: Cold Calling / Client Servicing

Role Category: IT help desk Engineer

Employment Type: Full time

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