- Help out on or potentially perform Desktop Support kind of work when required .
- Oversee/perform organization sort of work, for example, however not restricted to account creation, adjustment and cancellation; get to provisioning; security the executives.
- Expel access for applications/devices that are overseen by the Service Desk.
- Arrange with Support Groups (by means of Service Now) on evacuation of access that are not overseen by the Service Desk.
- Refresh or expel obsolete KB articles.
- Lead preparing for the Service Desk groups on doled out points or procedures.
- Convey new data or investigating ventures with whatever remains of the Service Desk (after approval).
- Star effectively distinguish process or investigating holes, convey holes to the concerned people or gatherings and give proposal on the best way to address holes.
- Tasks or other IT-related exercises/activities as asked for by the IT Service Delivery Manager, Project Managers or Application/Process Owners.
- Proficient with the highlights of and experienced with supporting Office 365 including Administration.
- Experienced in the help of PC Hardware and Software, Infrastructure (Networking and Server) issues.
- Proficient with ITIL Concept.
- Experienced in the utilization of ITSM Tools such Service Now, HP Service Manager, LAN Desk.
- Client Service Skills.
- Four year college education holder in IT and Engineering.
- 1-3 years of Service Desk work understanding, ideally in a Shared Services association or an IT Outsourcing Company that bolsters a worldwide client base.
Salary: Not disclosed
Industry: IT / Software
Functional Area: Cold Calling / Client Servicing
Role Category: IT help desk Engineer
Employment Type: Full time